TERMS & CONDITIONS

UPDATED SEPTEMBER 2018

Calligraphy and Printing Services Agreement

Payment for Event Calligraphy

Payment is accepted via email transfer or credit card. All payment is due prior to the start of writing due to the handwritten nature of our work. Retainer fees taken at the time of booking are non-refundable.

Lists

All lists must be submitted in the exact format the client would prefer them written so please thoroughly check your list. Lists should be written in Excel.

Additional Envelopes & Materials

Errors are inevitable with hand-written work! Please be sure to include 15% additional envelopes or stock with your order. Please include more if you are having a rush order. For orders of 100 or less envelopes a minimum of 15 additional envelopes are required to complete your order. This is an industry standard. A good rule of thumb is to just order an additional 25 envelopes with your order. The cost is typically nominal and that will ensure plenty of room for error. Failure to provide an adequate amount of additional envelopes may result in delays to your order. We do not count your envelopes in advance and rely on our clients to provide an adequate number of extra envelopes

Abbreviations

Please ensure there are no spelling errors or abbreviations in the list. Cap Calligraphy is not responsible for spelling errors in the submitted list and cannot be responsible for improperly formatted lists. Typically the only word we abbreviate is Number for townhouses, apartments, and condos unless you have indicated that you would like that on its own line, spelled out.

Shipping & Delivery

When completed, the envelopes will be avilable to be picked up or shipped, depending on your preference. Shipping is an additional cost that is to be paid before your order ships. While we make every available effort to ship your order in a timely manner, sometimes shipping delays on account of the carrier are unavoidable.

Due Dates

Please note that all work is done by hand and so there is no way to guarantee that orders will be completed on this exact date. We will make every attempt to have orders completed prior to the preferred date of completion and will notify you, the client as soon as possible if the order is delayed. Please keep in mind our standard turnaround times (explained in the paragraph immediately below). Turnaround does not start until the final list and envelopes are in hand, and any outstanding payment is paid.

Rush Orders

Our standard turn around time is 2-3 weeks. A rush order is any order requiring completion in less time than this 2-3 week window. Rush orders are not actually rushed, they are simply orders that are added to the schedule outside of normal business hours, and for this reason there is typically 50% up charge for the rush service. We do not offer refunds on rush charges.

Extra Envelopes (Stock) & Corrections

We always keep several sets of extra materials after the order is completed. Please review your order within 48 hours of receiving it back to ensure that there are no corrections to be made. Please email a complete list of corrections including the name and addresses of the guest to Cap Calligraphy within 48 hours of receiving the order, specifying which errors were on account of the calligrapher. Later additions or corrections on account of client error will be billed directly to the client. Corrections are typically completed and mailed within 3-5 business days. Extra envelopes will be returned at your request.

 

Natural Variations

All work is done by hand. There may be slight variations in color, size, style, centering, spacing, and margins through out the order. Ink colors may vary and may not match the printed script exactly. Cap Calligraphy will attempt to correct all problems without needing to use additional envelopes. Corrections due to personal preference of specific letters or spacing will be made at the expense of the client.

Copyright

Cap Calligraphy retains all copyrights to our work. Customers/Clients are not permitted to reproduce our designs in any way, for any purpose.

Trademarks and materials may not be used in connection with any product or service that is not Cap Calligraphy, in any manner that is likely to cause confusion among customers or the public, in any manner that disparages or discredits Cap Calligraphy or in any manner that may deprive Cap Calligraphy of the benefit of our work.

SOCIAL MEDIA


Cap Calligraphy may post photos at its discretion of daily work on social media platforms. Client/guest personal information will not be shared & any items showing specific details {i.e. an actual save-the-date or invitation} will not be shared until after the event date.

 

WEBSITE TERMS & CONDITIONS

By using this website, you agree to the following terms, conditions and privacy policy. Please read them carefully before using this website.

General Provisions

This website is owned and operated by Cap Calligraphy, a company based out of New Westminster, BC, Canada.

You must be at least thirteen years of age to use our website. Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the website. The terms, conditions and privacy policy contained on this page is subject to change at any time.

Intellectual Property Notice

All images, text, designs, graphics, trademarks and service marks are owned by and property of Cap Calligraphy, or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

You may use our intellectual property with clear and obvious credit back to our site, as well links back to the page where the materials, designs, images, text, quote or post is located when it is appropriate to do so.  However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.

Your Communications

Any communications made through our ‘contact’ or other related pages, or directly to our phones or mailing or email addresses is not held privileged or confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on our website, servers, comments, emails or other media as allowed by Canada law, and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails.

We maintain a right to republish any submission in whole or in part as reasonably necessary in the course of our business. You agree not to submit any content or communications that could be illegal or serve an unlawful purpose, including, but not limited to communications that are potentially libelous or maliciously false, obscene, abusive, negligent or otherwise harmful or inappropriate.

Disclaimers

Our website and related materials is provided for educational and informational use only. You agree to indemnify and hold harmless our website and company for any direct or indirect loss or conduct incurred as a result of your use of our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).

While we may reference certain results, outcomes or situations on this website, you understand and acknowledge that we make no guarantee as to the accuracy of third party statements contained herein or the likelihood of success for you as a result of these statements. If you have a medical, legal or financial questions, you should consult a medical professional, lawyer or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions you choose to make as a result of using this website, related materials, products, courses or the materials contained herein.

This website is updated on a regular basis and while we try to make accurate statements in a timely and effective manner, we cannot guarantee that all materials and related media contained herein are entirely accurate, complete or up to date. You expressly acknowledge and understand that any information or knowledge you gain as a result of using this website is used at your own risk. If you should see any errors or omissions and would like to let us know, please email us at colleen@capcalligraphy.com.

Affiliates

This site may use affiliate links to sell certain products or services. We disclaim any and all liability as a result of your purchase through one of these links. We will use reasonable efforts to notify you when and where we have placed affiliate links in addition to this disclaimer located in these Terms and Conditions. You accept express liability for any and all consequences or benefits of clicking the affiliate links contained on this website or related communications.

Termination

If at any time we feel you have violated these Terms and Conditions, then we shall immediately terminate your use of our website and any related communications as we deem appropriate. It is within our sole discretion to allow any user’s access of our website, and we may revoke this access at any time without notice.

colleen@capcalligraphy.com

Vancouver, BC, Canada

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